Refund & Return Policy

At GAJDEX, we want you to be satisfied with your purchase. If something isn't right, please contact us and we will do our best to make it right. Read the information below carefully before requesting a return or refund.

Returns

We accept returns on eligible items. To be considered for a return, items must be:

Unused and in their original condition
In their original packaging with all included accessories and documentation
Accompanied by proof of purchase (your order number or order confirmation email)

Return window: [⚠️ NEEDS YOUR CONFIRMATION — How many days after delivery does a customer have to request a return? Common options: 14, 30, or 60 days.]

Non-returnable items: [⚠️ NEEDS YOUR CONFIRMATION — Are there any product categories you will not accept returns on? For example: opened software, used personal care items, final sale items, etc.]

How to Request a Return

To start a return, please contact us at leonkaloshi93@gmail.com with the following information:

Your full name
Your order number
The item(s) you wish to return
The reason for your return

Do not send items back without first contacting us. Returns sent without prior authorization may not be accepted.

Return Shipping

Return shipping responsibility: [⚠️ NEEDS YOUR CONFIRMATION — Who pays for return shipping? Options: (a) Customer pays return shipping, (b) GAJDEX provides a prepaid label, (c) depends on the reason for return.]

We recommend using a trackable shipping method for your return. GAJDEX is not responsible for items lost or damaged in return transit.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us immediately at leonkaloshi93@gmail.com with:

Your order number
A description of the issue
Clear photos of the damage or defect

We will review your case promptly and work with you to provide an appropriate resolution, which may include a replacement or refund.

Incorrect or Missing Items

If you received the wrong item or your order is missing an item, please contact us at leonkaloshi93@gmail.com with your order number and details of the issue. We will resolve it as quickly as possible at no additional cost to you.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.

Refund processing time: [⚠️ NEEDS YOUR CONFIRMATION — How long after approving a return will you issue the refund? Note: after GAJDEX processes it, the customer's bank may take additional days to post the credit.]

Original shipping charges are non-refundable unless the return is due to our error.