Shipping Policy

Thank you for shopping with GAJDEX. Please read this policy carefully before placing your order. If you have any questions not answered here, please contact our support team at leonkaloshi93@gmail.com.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing times may be longer during peak periods or holidays. You will receive an email confirmation once your order has been processed and is on its way.

Shipping

We currently ship to addresses within the United States. Estimated shipping times vary by product and are displayed on each product page and at checkout. These estimates begin after your order has been processed and handed to the carrier. Please note that delivery estimates are not guaranteed and may vary due to carrier availability and other factors outside our control.

If you have questions about estimated delivery for a specific product, please contact us at leonkaloshi93@gmail.com before placing your order.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow up to 24–48 hours after receiving this email for tracking information to update on the carrier's website.

You can also log into your GAJDEX account to view your order status and tracking details.

Delivery Delays

Shipping delays can occur due to carrier issues, weather events, high package volumes, or other circumstances beyond our control. GAJDEX is not responsible for delays caused by the carrier. If your package is significantly delayed beyond the estimated delivery window, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Please review your shipping address carefully before completing your order. If you entered an incorrect address, contact us immediately at leonkaloshi93@gmail.com. We cannot guarantee address corrections once an order has been submitted for fulfillment.

If a package is returned to us due to an undeliverable or incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Damaged Packages

If your tracking information shows no movement for an extended period, or if your package arrives damaged, please contact us at leonkaloshi93@gmail.com with your order number and, where applicable, photos of the damage. We will work with the carrier and do our best to resolve the issue promptly.